About WatchMatic
WatchMatic is a US-based e-commerce brand specializing in premium watch accessories, with a strong focus on watch winders, watch safes, and storage solutions for automatic timepieces.
We serve watch collectors worldwide, delivering products designed for precision, quiet operation, and long-term watch care. WatchMatic operates as a direct-to-consumer brand with structured operations, global fulfillment, and a customer-first service philosophy.
Position Overview
We are currently looking for a Customer Service Representative (Remote) to support our growing international customer base.
This role focuses on providing clear, professional, and solution-oriented support to customers purchasing WatchMatic products. You will work remotely and communicate primarily via email and online support channels.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Assist customers with order status, shipping updates, and delivery questions
- Handle returns, refunds, and post-purchase support in line with company policies
- Address customer concerns calmly and effectively, ensuring a positive experience
- Coordinate with internal teams when issues require further investigation
- Maintain accurate records of customer interactions for follow-up and reporting
Requirements
- Strong written communication skills in English
- Previous experience in customer service or e-commerce support is preferred
- Ability to work independently in a remote environment
- Good time management and attention to detail
- Customer-first mindset with a professional and respectful tone
- Familiarity with online retail platforms or support tools is a plus
What We Offer
- Fully remote working arrangement
- Flexible work structure with clear guidelines
- Opportunity to work with a growing international brand
- Exposure to premium watch accessories and collector-focused products
- Long-term collaboration potential based on performance
How to Apply
If you are interested in joining WatchMatic, please send your CV and a short introduction to email info@mywatchmatic.com
Shortlisted candidates will be contacted for the next steps.
Note for Candidates
This position supports WatchMatic’s global customers across different time zones. Availability to communicate clearly and consistently with international customers is essential.
